I have not had good experiences with banks in the last couple of years - and yesterday had me in tears (which is unusual for me in public!)
Being a minister has some perks - the church provides a house (manse) and pays the lights, water and telephone. But in order to change our postal address at the bank we need to supply proof of residence - such as an electricity account. Or perhaps an Edgars account. We don't have any shop accounts and all the normal utility accounts are in the name of the church. Our circuit finance people reckoned that a letter from the superintendent on a letterhead should do the trick.
So yesterday my husband and I went to ABSA hoping to sort out the postal addresses (having moved from Pietermaritzburg to Cape Town) and for me to open a bank account to receive my stipend. No such luck. The letter from the superintendent was deemed inadequate. One of us could however swear an affidavit that the other lived with us at the specified address, but this would be valid for only one of us. (Doesn't make sense to me, but . . .) So we made sure all my husband's accounts were in order. Mine - are left with the statements going elsewhere, regardless of our attempt to tell them that we have moved.
The best that the bank could suggest was that the owner of the property accompany me with his ID book to the bank and sign an affidavit. In my case, this is the Presiding Bishop. It's not quite the same as asking me to bring the pope, but it's close.
I was in tears in frustration at the absolute impossibility of it all - and feeling sorry for the poor staff member who was only the messenger of the system.
I'm sure something will work out - my superintendent assured me that his bank would have sorted it all out and perhaps that is the way to go.